Poets Cove Resort Spa — Spa in Pender Island

Reviews of Poets Cove Resort Spa

• Patrick

  Added 2016.07.23

  I had looked at this place a few months ago and wanted to take my wife there for a few days to celebrate our 25 th wedding anniversary. the reviews seamed good so I booked three days. A couple of day before going my wife looked up the reviews and notice that the reviews had gone done very badly. I called the resort to ask about this and voiced my concern. I to person I spoke with explained that there was a large staff change throughout the summer and did admit there were some challenges with the housekeeping staff, I was however insured that this problem has been corrected. I decided to trust what I had heard and we went to the resort. We had a great time and didn't see any evidence of poor house keeping. The staff was fabulous ,Friendly with a great fun like attitude. The staff at the spa was also very accommodating and friendly as well. such a great view and setting for some time away. We will be back for sure.
• Carter

  Added 2016.06.03

  Stayed here on a recent girls' getaway in a 2-bedroom villa. Excellent view and very nice unit. Kitchen was rather poorly equipped for proper cooking, and housekeeping didn't replace any tea towels. Other than that, it was a wonderful place and would be happy to stay there again.
• Cole

  Added 2016.04.20

  I hope that the Poet's team was having an off weekend because it certainly was not up to our expectations to a stay at Poet's Cove. I am not sure we would find it worth our while to stay here again.
• Cameron

  Added 2016.01.20

  We have been going to Poet's Cove for years and always enjoyed our time here. However, our last visit was not at all a positive experience. From the beginning we had trouble docking our boat (they claimed they didn't have us booked into a slip even though I produced an email confirmation with a slip number). Once we had docked in a different slip upon the instruction of the dock manager, we were scolded (probably 25 min after docking) for being in the wrong slip number. We then patiently explained the situation and told the lady we would be happy to move where ever they would put us. We got that sorted out and proceeded to check in.
• Jesse

  Added 2015.05.12

  We stayed at Poet's Cove for our first wedding anniversary because we had heard good reviews. We were quite disappointed with the overall experience. The hotel is in dire need of a deep clean - the carpets don't look like they have been steam cleaned in months, all of their artificial plants were dusty and tired looking, their pub was disgustingly dirty (food particles and garbage tucked in corners, hidden under furniture items, gathered under the dishwasher), their pool facility and gym were dusty and looked neglected and their furniture in the rooms looked tired. The pub was pretty chaotic and it didn't feel like it had the presence of a strong and competent manager. We overhead multiple people complaining of a lack of service. For the price you pay to stay here, it doesn't meet the expectations.
• Alexis

  Added 2015.02.19

  We had the exact same issue the following night with management doing nothing to intervene. I am not opposed to people having a good time and I don't want to seem like I am against have some people over to your hotel room. But I think blaring your music with every window and door open into the open air after 4am is slightly rude. Worse still was the response management gave us, which was nothing.
• Jordan

  Added 2013.11.12

  Resort and marina are beautiful and the staff are terrific HOWEVER I would not suggest staying in the marina during a weekend during the summer unless you want to listen to the music of whichever wedding reception festivities are taking place. I can't blame anyone for wanting to get married at such a beautiful resort but they should build a separate hall / building for the reception so as not to disturb all the other guests with the music. We were told the music would be turned down at 11...didn't happen on either the Friday or Saturday night. Music was played outside both nights at the resort. Guess I expected more from a resort such as this.
• Kevin

  Added 2013.10.07

  We made it up to our little apartment and enjoyed the evening. Around 11pm we realized we had a very loud and very drunk group above us in the building, which we didn't really mind at 11pm. However, at 1am we began to get slightly annoyed as they were still blasting music and line dancing above our room. At 1:30 we called the front desk and they apologized but did nothing. At 3:30 we called again and they did send someone up to ask the group to quite down, which was ineffective. The party did not end until 5:15am.